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How do I cancel my account?


Cancellation requests can be submitted via our ticketing system or via an email to We do not accept cancellation requests by phone as written proof is better for all parties concerned. There is no cancellation fee levied. Cancellation requests must be received by midday EST on the last day of the current calendar month in order to take effect before invoices are produced on the 1st of the following month. For example if an account is due to renew on 1st September then notice must be received by midday EST on 31st August. Accounts for which the required notice is received will be closed at midday EST on the last day of the month. Accounts must be clear of any outstanding invoices before a cancellation request is made. We reserve the right to take the appropriate legal action to recover unpaid invoices including the use of a collection agency and/or filing in small claims court.

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